Terms of service
Contact Information
Last updated: 28 May 2026
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Who We Are
This website, avelisse.co.uk, is owned and operated by Cloverlight LLC, trading as Avelisse. We are a beauty retailer
serving customers across the United Kingdom and the Republic of Ireland. Our contact details are provided below in
full, in accordance with the UK Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013.
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Customer Support
Our customer support team is available to assist you with any questions regarding your order, products, returns, or
any other enquiry. We aim to respond to all messages within one business day.
Email: support@avelisse.co.uk
Phone / WhatsApp: +44 7700 184197
Support Hours: Monday – Friday, 09:00 – 18:00 GMT
We encourage customers to contact us by email in the first instance, as this allows us to keep a clear record of your
enquiry and respond in the most efficient way possible. For urgent matters, you are welcome to call or message us via
WhatsApp during support hours.
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UK Operational Address
Cloverlight LLC t/a Avelisse
Rear of 225 High Street
Epping, Essex
CM16 4BL
United Kingdom
This is our primary operational address in the United Kingdom and the address to which any formal or legal
correspondence should be sent by customers based in the UK or Ireland.
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US Registered Address
Cloverlight LLC
7901 4th St N, #27707
St. Petersburg, FL 33702
United States
This is the registered address of Cloverlight LLC in the State of Florida, United States, where the company is
incorporated.
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Company Information
Legal entity name: Cloverlight LLC
Trading name: Avelisse
Company type: Limited Liability Company (LLC)
State of registration: Florida, United States
Company registration number: L25000263898
Date of incorporation: 6 May 2025
Status: Active
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How to Reach Us
For order enquiries
If you have a question about an existing order, please email us at support@avelisse.co.uk with your order number in
the subject line. We will look into this and respond within one business day.
For returns and refunds
Please do not send items back without contacting us first. Email us at support@avelisse.co.uk to initiate a return and
we will provide you with the relevant return address and instructions. Full details are available in our Refund &
Return Policy.
For tracking and delivery
All orders are dispatched with a tracking number and tracking link sent to your email address. If you have not
received your tracking information within 48 hours of your order confirmation, please contact us and we will
investigate with the courier on your behalf.
For product questions
If you have a question about a specific product before purchasing, please email us or message us via WhatsApp and one
of our team will be happy to help.
For complaints
We take all complaints seriously. If you are unhappy with your experience, please contact us at support@avelisse.co.uk
and we will do our best to resolve the matter promptly and fairly. If we are unable to resolve your complaint
directly, you may refer the matter to an approved Alternative Dispute Resolution body. Full details are available in
our Legal Notice and Terms of Service.
For legal and regulatory matters
All formal legal notices, regulatory correspondence, and data protection requests should be directed to us in writing
at our UK operational address or by email to support@avelisse.co.uk.
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Response Times
We endeavour to respond to all enquiries within the following timeframes:
- General customer enquiries: within 1 business day
- Order and tracking queries: within 1 business day
- Return and refund requests: within 1 business day
- Formal complaints: within 3 business days
- Legal and data protection requests: within 30 calendar days as required by UK GDPR and EU GDPR
Response times may be slightly longer during peak periods such as bank holidays or promotional events. We will always
acknowledge your message as soon as possible.
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Supervisory Authorities
If your enquiry relates to data protection and you are not satisfied with our response, you have the right to contact
the relevant supervisory authority:
United Kingdom:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
Republic of Ireland:
Data Protection Commission (DPC)
Website: dataprotection.ie
Email: info@dataprotection.ie
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Online Dispute Resolution
If you are a consumer in the Republic of Ireland or the European Union and you are unable to resolve a dispute with us
directly, you may use the European Commission's Online Dispute Resolution platform:
Website: ec.europa.eu/consumers/odr
Our email for ODR purposes: support@avelisse.co.uk
Brand Independence
Avelisse is an independent online beauty retailer. Product brand names are used only to identify the products sold. Avelisse is not affiliated with, endorsed by, or officially connected to any product brand unless clearly stated.