Shipping policy
Shipping Policy
Last updated: 28 May 2026
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Introduction
This Shipping Policy explains how Avelisse processes, dispatches, and delivers orders placed on avelisse.co.uk. We are
committed to transparent and reliable delivery for all customers in the United Kingdom and the Republic of Ireland.
This website is operated by Cloverlight LLC, trading as Avelisse.
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1. Order Processing
Orders are processed Monday to Friday, excluding UK public holidays. Orders placed before 14:00 GMT on a working day
are generally processed the same day. Orders placed after 14:00 GMT or on weekends and public holidays are processed
the next working day.
You will receive an order confirmation email immediately after placing your order. Once your order has been
dispatched, you will receive a second email containing your tracking number and tracking link.
If you have not received your dispatch confirmation within 48 hours of your order confirmation, please contact us at
support@avelisse.co.uk and we will investigate immediately.
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2. Our Warehouse Locations
Avelisse operates a multi-warehouse fulfilment model. Orders are dispatched from the most appropriate location based
on stock availability and your delivery address:
United Kingdom — Epping, Essex
Primary fulfilment hub for UK and Ireland orders. The majority of orders are dispatched from this location.
United States — St. Petersburg, Florida
Secondary fulfilment for select product lines or when UK stock is temporarily unavailable.
Turkey
Supplementary warehouse for specific product categories.
Where your order is dispatched from an international warehouse, this will be clearly indicated in your dispatch
confirmation email. Your statutory consumer rights are not affected regardless of which warehouse fulfils your order.
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3. Delivery Estimates
United Kingdom
- Standard delivery: 3 to 7 working days
- Orders dispatched from UK warehouse typically arrive within 3 to 5 working days
- Orders dispatched from international warehouses: 7 to 21 working days
Republic of Ireland
- Standard delivery: 5 to 10 working days
- Orders dispatched from international warehouses: 10 to 21 working days
Delivery estimates begin from the date of dispatch, not the date of order. These are estimates only and not
guaranteed. Delays may occur during peak periods, bank holidays, or due to circumstances beyond our control.
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4. Order Tracking
Every order is dispatched with a tracking number. You will receive your tracking number and a direct tracking link by
email as soon as your order is dispatched.
You can use this link at any time to check the current status and location of your parcel. If your tracking
information has not updated for more than 5 working days, please contact us and we will liaise with the courier on
your behalf.
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5. Shipping Costs
Shipping costs, if applicable, are calculated at checkout based on your delivery address and the items in your order.
The total shipping cost will be clearly displayed before you confirm your purchase. There are no hidden delivery
charges.
Free shipping promotions, where offered, will be applied automatically at checkout.
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6. Customs and Import Duties
United Kingdom customers: Orders dispatched from our UK warehouse are domestic shipments and are not subject to import
duties. For orders dispatched from our US or Turkey warehouse, we take responsibility for any applicable customs
duties and import taxes for UK-bound parcels. You will not be charged any additional fees upon delivery.
Republic of Ireland customers: Ireland is a member of the European Union. Orders dispatched from outside the EU may be
subject to customs inspection. We declare accurate values on all customs documentation. Any import duties or VAT
applicable to Irish deliveries from non-EU warehouses are the responsibility of the customer unless otherwise stated
at checkout.
If you are unsure about customs charges for your country, please contact us before placing your order.
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7. Failed Deliveries and Returned Parcels
If a delivery attempt is unsuccessful, the courier will typically leave a notification card or send an email or SMS
with instructions for redelivery or collection. Please follow these instructions promptly.
If a parcel is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we will contact
you. Re-delivery charges may apply. If you choose not to have the parcel re-sent, we will issue a refund for the
product cost minus any return shipping fees incurred.
Please ensure your delivery address is entered correctly at checkout. We are not responsible for delays or
non-delivery caused by an incorrect address provided by the customer.
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8. Lost or Delayed Parcels
A parcel is considered lost if it has not been delivered and tracking has shown no movement for:
- 10 working days for UK domestic orders
- 20 working days for international dispatch orders
If your parcel meets this threshold, please contact us at support@avelisse.co.uk with your order number. We will
investigate with the courier and, where confirmed lost, offer you a full replacement or refund at no additional cost.
We are not responsible for delays caused by courier services, extreme weather, customs processing, or other
circumstances beyond our reasonable control. However, we will always do our best to support you in resolving the
situation.
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9. Damaged Parcels
If your order arrives visibly damaged, please photograph the packaging and the item before opening or discarding
anything, then contact us at support@avelisse.co.uk within 7 days of delivery. We will arrange a replacement or refund
and cover any return shipping costs. Your statutory rights are not affected.
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10. Incorrect Items
If you receive an item that does not match your order, please contact us within 30 days of delivery with your order
number and a photograph of the item received. We will arrange for the correct item to be sent and organise collection
or return of the incorrect item at our expense.
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11. Split Shipments
In some cases, your order may be fulfilled from more than one warehouse and arrive in separate parcels on different
dates. If this applies to your order, you will be notified by email with individual tracking numbers for each
shipment. You will not be charged additional shipping for split deliveries.
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12. Changes to Delivery Address
If you need to change your delivery address after placing an order, please contact us as soon as possible at
support@avelisse.co.uk. We will do our best to accommodate the change before dispatch. Once an order has been
dispatched, we cannot guarantee that address changes can be made and you may need to contact the courier directly.
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Contact
For any questions about your delivery:
Email: support@avelisse.co.uk
Phone / WhatsApp: +44 7700 184197
Support Hours: Monday – Friday, 09:00 – 18:00 GMT
UK Address: Cloverlight LLC t/a Avelisse, Rear of 225 High Street, Epping, Essex, CM16 4BL, United Kingdom