Frequently Asked Questions

Delivery & Shipping

How long does delivery take?

We usually dispatch orders within 3 business days. UK delivery usually takes 3-7 working days after dispatch. If an item is dispatched from an international warehouse, delivery may take 7-21 working days. Tracking is provided after dispatch.

Is delivery free?

We offer tracked delivery on orders across the UK. Any applicable delivery costs are shown clearly at checkout before you pay.

Do you ship internationally?

We currently deliver to the United Kingdom and the Republic of Ireland.

Returns & Refunds

What is your returns policy?

We offer a 30-day returns window for eligible items after delivery. Items must be unused and in their original condition. Some hygiene, opened, used or cosmetic/beauty products may be non-returnable where legally allowed. Please see our Refund Policy for full details.

How do I return an item?

Contact us at support@avelisse.co.uk with your order number and reason for return. We will reply with instructions, usually within one business day.

Orders & Tracking

How can I track my order?

Once your order is dispatched, you will receive a tracking number by email. You can use it to follow your parcel.

Can I cancel or modify my order?

Please contact us as soon as possible at support@avelisse.co.uk. We can usually modify or cancel orders before dispatch.

Products & Brand Independence

Are your products genuine?

We aim to offer a curated selection of genuine beauty products and do not knowingly sell counterfeit, expired or damaged goods. If you ever have a concern about a product, please contact us and we will investigate.

Is Avelisse affiliated with the brands it sells?

Avelisse is an independent online beauty retailer. Product brand names are used only to identify the products sold. Avelisse is not affiliated with, endorsed by, or officially connected to any product brand unless clearly stated.

Who operates Avelisse?

Avelisse is operated by Cloverlight LLC trading as Avelisse, a company registered in the United States (Florida). Our UK fulfilment office is at Rear of 225 High Street, Epping, Essex, CM16 4BL, United Kingdom.

Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

Is my payment secure?

Yes. We use industry-standard SSL encryption and PCI-compliant payment processing to protect your information.

Need More Help?

Contact our support team at support@avelisse.co.uk or call +44 7700 184197. We aim to respond within one business day, Monday to Friday.