Frequently Asked Questions

Delivery & Shipping

How long does delivery take?

We dispatch all orders within 3 business days. Standard UK delivery takes 3–5 working days with full tracking provided.

Is delivery free?

Yes, we offer free tracked delivery on all orders across the UK.

Do you ship internationally?

We currently deliver to the UK and Ireland.

Returns & Refunds

What is your returns policy?

We offer a 30-day returns policy after delivery. Items must be unused and in original packaging. Visit our Refund Policy for full details.

How do I return an item?

Contact us at support@avelisse.co.uk with your order number and reason for return. We’ll provide return instructions within 24 hours.

Orders & Tracking

How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via email. You can track your order directly from the confirmation email.

Can I cancel or modify my order?

Please contact us as soon as possible at support@avelisse.co.uk. We can modify orders before dispatch.

Products & Authenticity

Are your products authentic?

Yes, all products sold on Avelisse are 100% authentic and sourced directly from authorised distributors. We do not sell counterfeit, expired, or damaged goods.

Who operates Avelisse?

Avelisse is operated by Cloverlight LLC, a company registered in the United States. Our UK fulfilment office is at Rear of 225 High Street, Epping, Essex CM16 4BL.

Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment secure?

Absolutely. We use industry-standard SSL encryption and PCI-compliant payment processing to protect your information.

Need More Help?

Contact our support team at support@avelisse.co.uk — we respond within 24 hours on business days.