Product Authenticity & Trust
Product Authenticity & Trust
At Avelisse, we understand that trust is the foundation of online shopping. This page explains how we ensure every product you receive is authentic, high-quality, and exactly as described.
Our Authenticity Guarantee
Every product sold on Avelisse is 100% genuine and authentic. We do not sell counterfeit, replica, imitation, or "inspired by" products. Period.
How We Source Our Products
Our sourcing process ensures product authenticity at every step:
- Authorised Suppliers Only: We work exclusively with authorised distributors, brand-authorised wholesalers, and verified supply chain partners.
- Supplier Verification: Each supplier is vetted before we partner with them. We verify their business credentials, authorisation status, and product quality.
- Product Inspection: Our team inspects products upon receipt and before dispatch. We check packaging integrity, expiry dates, batch numbers, and overall product condition.
- No Grey Market: We do not source products from grey market channels, unauthorised resellers, or unverified marketplace sellers.
What You Can Expect
| Product Condition | Brand new, factory sealed, and in original packaging |
| Authenticity | 100% genuine from authorised supply chains |
| Expiry Dates | All products have a minimum 6-month shelf life remaining |
| Descriptions | Accurate product information including ingredients, size, and usage |
| Images | Real product photos — what you see is what you receive |
Your Protection
- 30-Day Returns: If a product does not match its description or you are not satisfied, return it within 30 days for a full refund.
- Responsive Support: Our team responds to all enquiries within 24 hours during business days at support@avelisse.co.uk.
- Complaints Resolution: We take all complaints seriously and aim to resolve issues within 5 business days.
Secure Shopping
- SSL Certificate: Our entire website is encrypted with a valid SSL certificate (HTTPS).
- PCI Compliant: All payments are processed through PCI DSS Level 1 compliant payment processors.
- No Data Selling: We never sell your personal information to third parties.
- Secure Checkout: Powered by Shopify, trusted by millions of businesses worldwide.
Report a Concern
If you ever have a concern about a product you have received from us — whether related to authenticity, quality, or description accuracy — please contact us immediately:
- Email: support@avelisse.co.uk (subject: "Product Concern")
- Phone: +44 7700 184197
We will investigate your concern and provide a resolution within 48 hours.